How do I contact customer service?

Our friendly team are just a phone call away to help on 01841 533214. 

What are your opening hours?

You can order online 24hours a day, but if you need our help, we are in the shop from 8:30am Monday-Sunday or alternatively leave us a message and we will be in touch As soon as possible.

How do I make a purchase?

You can use our online ordering system through this website or over the phone on 01841 533214 or via Downbytheferry13@outlook.com

How do I know if you have received my order?

you will receive an email from us confirming receipt of your order.

How will I know if my order has been sent out to me?

We will send you a "Its on the way!" email. 

How long will my delivery take?

Royal Mail - please allow up to 5 working days to receive your order.


You can find all the information about our delivery & returns here.


Haven't received your order?

Just simply give us a call on 01841 533241 or Email us at Downbytheferry13@outlook.com